To most employers, conflict between employees is a daily issue. Whether its co-workers arguing over gossip, managers dealing with the same employee repeatedly, or the overall workplace culture, Compliance Training Group’s conflict resolution training for employees can help resolve and prevent most workplace conflicts. Conflict management training enables employees and supervisors to actively resolve workplace conflict issues.
- Content: Conflict Resolution
- Version: Supervisor & Employee
- Course Length: 1 Hour
- Languages Available: English
- Price: $29.99 (single user e-learning enrollment)
What is Conflict Resolution?
Conflict resolution is a way for two or more parties to find a resolution to a disagreement. The disagreement may be personal or work-related. When conflict occurs, the best course of action is facing the issue directly and working to resolve the disagreement.
How does Conflict Resolution Affect Employers?
Conflicts arise constantly in the workplace, and the inability to come to a resolution can often times lead to violence in the workplace with devastating results. In recent years our society has become hyper-vigilant with respect to national origin, creed, gender, and religious affiliation. Whether you feel PC culture is a good thing or a bad thing, remember that employees have their own cultural preferences and may come into conflict with their co-workers as a result. The workplace is not immune to the conflicts that arise from diversity. When left unchecked, these conflicts can escalate into violence.
Between 1992 and 2012, there were 14,770 workplace homicide victims, or roughly 700 a year on average.
Table: https://ovc.ncjrs.gov/ncvrw2016/content/section-6/PDF/2016NCVRW_6_WorkplaceViolence-508.pdf
On September 27, 2012, a workplace shooting occurred at Accent Signage Systems, a Minneapolis, Minnesota business. The shooter, Andrew Engeldinger was being laid off when he pulled a handgun and shot the Operations Director, Top Manager, Owner, two employees, and a UPS delivery driver before committing suicide. A total of seven people died and two more were critically injured. It was the deadliest workplace shooting in Minnesota history.
Diversity and Protected Classes
Consider the following: There are numerous laws in in the U.S. that protect specific classes of people. In some instances, these laws grant rights and privileges to these protected classes only. Employees who are within a protected may feel that they are not given enough opportunities or that the laws are not being followed. Employees who are not within a protected class may feel that they are not treated equally.
For example:
- The Civil Rights Act of 1966 prohibits discrimination based on race.
- The Immigration Reform and Control Act of 1986 prohibits discrimination on the basis of national origin or citizenship.
- Equal Employment Opportunity Act of 1972 prohibits discrimination against minorities based on poor credit ratings.
- The Age Discrimination in Employment Act prohibits discrimination against individuals who are age 40 or older.
- The Equal Pay Act of 1963 prohibits employers from paying different wages to men and women who perform the same work under similar working conditions.
- The Americans with Disabilities Act of 1990 prohibits discrimination against persons with disabilities.
- Title VII of the Civil Rights Act of 1964, which prohibits discrimination on the basis of race, color, religion, national origin and sex. It also prohibits sex discrimination on the basis of pregnancy and sexual harassment.
What is Conflict Resolution Training?
Proactive communication is the key to resolving and preventing conflict. In a diverse work force, the ability to resolve conflict in a timely and effective manner can prevent escalation and increase productivity. Compliance Training Group’s Workplace Conflict Resolution Training aids employees in identifying the most common causes of conflict at your organization, provides techniques for managing workplace conflict, and identifies the negative effects of unresolved conflict so employees understand the importance of immediately resolving their problems with co-workers and management.
- Identify the causes of conflict in your organization
- Identify your organization’s common responses to conflict
- Discuss different styles and approaches to conflict resolution
- Discuss how to create an environment for open, honest dialogue during conflict resolution
- Discuss how to respond to anger in the workplace and how to manage your own anger
- Identify the best practices for effective communication and active listening during conflict resolution
Workplace conflict resolution training has become even more critical after the pandemic. In a 2023 article in the Harvard Business Review, the author discusses how conflict resolution training is expected to increase in importance as workers have returned.
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