Compliance Training Group monitors and controls the quality of our customer service and product offerings under the standards of ISO 9001:2015. As a certified firm, The ISO 9001:2015 certification establishes the criteria for the development and implementation of a strong quality management system. Through this standard, we have been certified to meet our internal customer requirements and continually improve all deliverable services offered to our clients through our measured Performance and Customer Satisfaction Scores. Our management team has designed a Quality Management System (QMS) to ensure that our quality policy is appropriate to the purpose of our organization and includes a commitment to comply with quality requirements and continually improve the effectiveness of the QMS. We provide a framework for establishing and reviewing quality objectives that are not only communicated and understood within our organization but also are made available to our clients by request.
Compliance Training Group ensures that employees of the organization are aware of:
- The quality policy and objectives
- The impact of an employee’s effectiveness and improved performance on the quality management system
- The significance of not conforming to QMS requirements
The ISO 9001:2015 certification establishes the criteria for a quality management system. This standard is “based on a number of quality management principles including a strong customer focus, the motivation and implication of top management, the process approach and continual improvement. Using ISO 9001:2015 helps ensure that customers get consistent, good quality products and services, which in turn brings many business benefits.”